Customer Service Agent

Join Ideaboxpro as a Customer Service Agent

At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek ways to improve and exceed our client's expectations. Our commitment to excellence is reflected in every project we undertake and every interaction we have.

Position: Customer Service Agent

Description: We are looking for a dedicated Customer Service Agent to join our team. As a Customer Service Agent, you will be the primary point of contact for our clients, providing exceptional service and support. This is an in-person role based in our Boston, MA office.

Responsibilities:

Handle inbound and outbound customer calls and emails.

Resolve customer inquiries and issues in a timely and professional manner.

Maintain detailed and accurate customer records.

Provide information about our products and services.

Assist with order processing and tracking.

Collaborate with other departments to resolve customer issues.

Uphold our commitment to excellence in every interaction.

Qualifications:

High school diploma or equivalent.

Previous experience in a customer service role preferred.

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Proficiency in Microsoft Office suite.

Ability to multitask and manage time effectively.

Positive attitude and strong work ethic.

Benefits:

Competitive salary: $42,600 to $47,600 per year.

Opportunities for career growth and advancement.

Comprehensive health and wellness benefits.

Paid time off and holiday pay.

Supportive and collaborative work environment.

Work Details:

Work Type: In-person

Hours: Minimum 40 hours per week

Location:

Boston, MA

Important: This is an in-person position, and work will be conducted at our offices in Boston, MA.

Join us in making every customer interaction exceptional!