Customer Service Agent

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: USA - Chandler, E. Palomino Dr.

Division: Air & Sea
Job Posting Title: Customer Service Agent
Time Type: Full Time

Position Summary

The CSA is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSAs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service
Process and input all customer orders.
Data entry of key information into DSV's logistics order platform.
Work to secure transportation carriers to facilitate customer shipments, ensuring on-time pick-up and deliveries per customer requests.
Generate all related paperwork and necessary information required for customer work orders.
Checking all orders for daily for status updates
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Parcel Tracking Data Entry
Clerical Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Communicate not only with each customer, but other suppliers also working on similar project.
Construct, forward and reply to emails with intelligent responses, providing direction and clear understanding of what is required.
Utilize company IM (Instant Message) platform with co-workers and manager has needed to complete tasks.
Warehouse Functions: Light warehouse duties.
Must be able to lift and move boxes up to 30 lbs.
OTHER DUTIES (Site Specific) CSA's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development
SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Certificates, Licenses, Registrations or Professional Designations

N/A

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills Intermediate computer skills
Proficient with MS Office Applications
WMS functions
Language Skills English (reading, writing, verbal)
Business writing proficiency
Mathematical Skills Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other Strong attention to detail accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi-task
Effective communication skills
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
PREFERRED QUALIFICATIONS 1-3 years warehouse/logistics support experience
2-3 years' experience in Customer Service-related capacity

PHYSICAL DEMANDS

N/A

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $18.50 - $25.00 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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Customer Service Agent

Chandler