Customer Service Agent (Fintech) Salt Lake City

Raisin enables savers and financial institutions to connect to our award-winning marketplaces across Europe and the U.S. As one company, we give customers access to more than 400 partner banks across 30+ countries. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.

Raisin US, belonging to this family is a “start up within a startup”! It provides a unique opportunity to those looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivaled development opportunities.

We offer industry leading benefits, making Raisin US an even great place to work!

Why Join Raisin?

• Impact: Your work directly contributes to our customers’ financial well-being.
• Growth: We’re in an exciting phase of rapid growth and scaling, offering you opportunities to grow with us.
• Culture: A supportive and innovative team that values collaboration and new ideas.
• Benefits: Hybrid work, 28 Vacation Days and 13 Holidays, Parental leave, up to 5% 401K match, generous Employee Development Budget, Comprehensive Health and Wellness Benefits, among many other great benefits.

Our international hybrid team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment. The talented members of this team will be expected to grow into taking on new challenges as the U.S. business grows and more opportunities become available.

• Becoming an expert: Dive into our platform, business model, and systems to provide best-in-class support.
• Engaging with customers: Answer customer questions across voice and digital channels with professionalism and care.
• Supporting banking functions: Assist with tasks related to our platform’s deposit and payment services.
• Collaborating for success: Work with teams across the company to solve challenges creatively and contribute to meaningful projects, this is a hybrid role requiring coming to our Lehi office 3 days per week.

• Interest in Financial Services or FinTech: You’re curious about the industry and excited to build your knowledge.
• Customer-first mentality: A genuine passion for helping others and providing outstanding service.
• Strong communication skills: You can explain solutions clearly and calmly to a wide range of customers.
• Language skills: You speak English fluently. Spanish speaking is a plus.
• Problem-solving mindset: You’re resourceful, think on your feet, and enjoy finding creative solutions.
• Attention to detail: You can manage multiple tasks and ensure accuracy in every interaction.
• Tech-savvy: Comfortable using digital tools and willing to learn new systems.
• Team player: You thrive in a collaborative environment and enjoy working with others to achieve goals.
• No prior experience in financial services is required—we’ll provide training to help you succeed. However, familiarity with deposit products, payments, or banking is a plus.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success. 

As part of our US team, you will benefit from:

• Flexible working hours and 28 days of paid time off plus 13 holidays.
• Personal development budget of $2,200 and 4 full training days per year.
• Parental Leave: Up to 14 weeks of paid parental leave at 100% of your salary
• Access to Babbel for continuous learning.
• Company 401k contribution of 5%.
• Healthcare coverage contribution, including up to 100% of dental and vision insurance.
• Regular team events and yearly Summer and Winter Party.