Customer Service Agent / Lease Retention Specialist - Stevens Creek BMW

Company Description

At Stevens Creek BMW , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Responsibilities include :
Provides a pressure-free ownership experience. One that helps guests better understand the operation, benefits and value of BMW innovations and engineering advantages. This higher degree of understanding will help guests better appreciate their vehicles, which in turn create a stronger emotional connection to the brand.
Assesses customer knowledge and priorities to personalize the ownership experience.
Explains and demonstrates vehicle features and technologies, focusing on customer comfort level and retention.
Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features and benefits.
Keeps abreast of new products, features, accessories, etc., and their benefits to clients.
Follows up with customers within one to two weeks after delivery to answer questions or conduct additional clinics to teach other feature operations.
Directs customers to additional information resources.
Delivers a delightful ownership experience.
Duties also include :

Service support: Visits the customer lounge to introduce services and share valuable vehicle technology insights with customers.
Additional customer and in-dealership support: Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
Conducts new owner clinics.
Answers product questions on the telephone and during walk-ins.
Troubleshoots vehicle technology features.
*** This job is an customer service oriented position in our sales department and will consist of setting appointments for Sales and answering any applicable questions, follow up on phone and internet leads.

Qualifications High school diploma or equivalent.
Ability to perform at a minimum volume according to dealership standards.
All applicants must be authorized to work in the USA.
All applicants must perform duties and responsibilities in a safe manner.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.
Additional Information

Compensation (Hourly plus commission): OTE (On-Target-Earnings): $70,000 + / year If meeting and exceeding store quota

*The Lease Retention Position has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation of nineteen dollars an hour. The position may also pay commission compensation which is based on the value or number of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Schedule: FULL TIME
5x days a week / 2x days off
Weekend availability required
Benefits: Medical, dental, vision insurance
401k plan with company match
Paid Time Off accrual
Closed for Thanksgiving day and Christmas day
Employee discounts on purchasing and leasing cars
Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines