Customer Service Ambassador

At our company, we’re proud to support some of the most recognized names in telecommunications — including Frontier, a leader in connectivity and innovation. As we continue to expand our footprint throughout the Fort Wayne area, we’re looking for a confident, customer-focused professional to join our growing team as a Customer Service Ambassador

In this Customer Service Ambassador role, you’ll become a key point of contact for new and existing customers, providing them with product insights, resolving inquiries, and ensuring a seamless customer experience from start to finish. Whether you're answering service questions or helping someone select the right package for their needs, the Customer Service Ambassadors goal will always be to deliver value, build trust, and strengthen long-term relationships.

If you’re someone who thrives in a fast-paced, people-first environment and is looking to grow within a company that truly invests in its team, we’d love to meet you for our Customer Service Ambassador position.

Customer Service Ambassador Responsibilities:

• Interact directly with customers in retail settings to answer service-related questions, recommend personalized solutions, and ensure satisfaction with their plan or product
• Provide expert guidance on Frontier’s latest offerings, promotions, and service packages
• Troubleshoot and resolve customer concerns with clarity, professionalism, and efficiency
• Participate in daily team briefings and ongoing training sessions to stay informed on updates and client expectations
• Collaborate with teammates to meet individual and team-based service and performance goals
• Maintain full compliance with all company standards, safety protocols, and customer service procedures

Customer Service Ambassador Qualifications:

• Previous experience in customer service, retail, or sales 
• Strong communication and problem-solving skills
• Ability to build rapport quickly and tailor solutions to customer needs
• Eagerness to learn, adapt, and grow in a team environment
• Reliable and self-motivated with a results-driven mindset