Customer Service & Admin Assistant RO at Simera in San Francisco, United States

Job Description - Customer Service & Admin Assistant RO

We are seeking a highly organized, proactive, and customer-focused Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.

Responsibilities

Respond to customer inquiries through email, phone, chat, and other communication channels.
Provide accurate information and timely solutions to customer questions and concerns.
Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.
Escalate complex customer issues to the appropriate team when necessary.
Maintain accurate records of customer interactions, requests, and resolutions.
Manage calendars, appointments, meetings, and scheduling requests.
Organize and maintain digital files, documents, records, and databases.
Perform data entry and update customer and administrative information.
Prepare and update reports, spreadsheets, documents, and presentations.
Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.
Coordinate information and requests between customers, internal teams, and external contacts.
Assist with invoices, expenses, orders, and other administrative processes when required.
Support onboarding, internal projects, and other operational activities.
Identify recurring customer or administrative issues and communicate them to the appropriate teams.
Maintain confidentiality when handling customer, employee, and company information.

Required Skills

Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Excellent attention to detail and accuracy.
Strong organizational and time-management skills.
Strong problem-solving and active listening abilities.
Ability to manage multiple customer and administrative tasks simultaneously.
Strong follow-up and task-management skills.
Proficiency with Google Workspace or Microsoft Office.
Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.
Ability to communicate professionally with customers and internal teams.
Ability to work independently and take initiative.
Professional, reliable, empathetic, and proactive approach.

Requirements

Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.
Experience handling customer inquiries and administrative tasks.
Experience using CRM systems, spreadsheets, calendars, or other business software.
Strong computer and digital skills.
Ability to manage multiple priorities and meet deadlines.
Ability to work independently and collaborate effectively with remote teams.
Reliable internet connection and a suitable setup for remote work.
Professional, organized, dependable, and customer-oriented attitude.
English proficiency is required if the position involves supporting English-speaking customers, clients, or teams.

By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

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Customer Service & Admin Assistant RO

Job Description - Customer Service & Admin Assistant RO

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