Customer Service & Enrollment Manager

Description

Bear Paddle Swim School uses a results-focused story-based approach to teaching lessons to build confident and skilled swimmers, so parents can rest assured that their child is having fun while learning to swim. We are currently developing lifelong swimmers in 14 locations across the US.

Bear Paddle Swim School is seeking an outgoing Customer Service and Enrollment Manager who will be responsible for executing exceptional customer service and lead management to ensure their location meets or exceeds monthly enrollment goals. This individual focuses on new family acquisition & existing family retention. Our ideal candidate for this position has a “Customer First” attitude and a fun personality with experience in closing sales. The candidate should also love working with children and families regularly.

This is a full-time, hourly role, located in Woodridge, and will report to the Swim School Manager. This role is benefits-eligible, including medical and dental insurance, and HSA options. Evening and weekend availability is required to be present during peak business hours. The pay for this position is $21.00-$24.00 per hour, depending on experience.

Key Responsibilities:

• Provide tours, coordinate trial lessons, and follow up with all digital enrollment leads.
• Welcome new students & families.
• Deliver the highest quality customer service to families through professional greetings, account maintenance, and extensive knowledge of the Bear Paddle program.
• Engage with Swim School Manager to drive optimal team member and family retention.
• Manage recruitment, onboarding, and training of the Customer Care Team.
• Manage performance of the Customer Care Team including coaching when necessary.

Other Responsibilities:

• Drive deeper engagement with enrolled families ensuring participation at Family Swim, Camps, Make-Up and Catch-Up lessons, as well as reviews and referrals.
• Manage any day/time changes for existing families in a manner that keeps them able to continue swimming.
• Hosts fun, seasonal-themed events.

Requirements

• High School Diploma or equivalent, Bachelor’s Degree preferred.
• 2+ years of customer service or sales experience.
• Prior management experience is preferred.