Customer Service & Inside Sales Representative - Truex

We offer a professional but down-to-earth office environment and are looking for someone interested in a long-term position who wants to become a reliable part of the team.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, helpful and timely manner


• Prepare quotes and process customer orders accurately using our ERP system


• Provide solutions to customers and answer complex questions on products and services.


• Resolve customer concerns and escalate issues when necessary


• Track and manage orders and follow-through to ensure timely and accurate fulfillment


• Provide product information, pricing, order status and assist customers in selecting appropriate products for their applications


• Coordinate and communicate with the manufacturing team regarding production and to ensure timely shipment of orders


• Manage and grow existing accounts as well as prospect for new business.


• Content creation and managing social media and online reputation functions.

Education and/or Work Experience Requirements:

Qualifications

• High school diploma or equivalent required; associate degree preferred


• 1–3 years of customer service or sales support experience preferred


• Strong verbal and written communication skills


• Proficient in Microsoft Office and customer management systems


• Ability to multitask and prioritize effectively


• Strong problem-solving and organizational skills


• Positive attitude and team-oriented mindset

Work Schedule & Pay

• Hourly position; overtime may be required based on business needs


• Typical schedule: Monday–Friday, standard business hours


• Compensation based on experience and qualifications

Preferred Skills

•  Experience in a manufacturing or distribution environment

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards


• Must be able to lift and carry up to 25 lbs


• Ability to sit and work at a computer for extended periods


• Must be able to talk, listen and speak clearly on telephone

Work Life Balance Eligibility:

On-site