Customer Service And Sales Support Representative

Location:

• HQ Office:  20235 Bahama St. Chatsworth, CA 91311

• This role is in-person

• Work with the Account Manager and Account Executives (Sales Executives)to ensure leads are evaluated according to qualification criteria.
• Follow procedures and guidelines to properly qualify, assign, and distribute incoming leads.
• Provide support to Account Executives and respond to customer and prospect queries.
• Calling on open leads to qualify if they are still interested.
• Stay up to date with new products and feature launches and ensure the sales team is on board.
• Work within the internal CRM to ensure customer updates in the system.
• Maintain regular contact with prospective customers/leads/accounts.
• Learn the product to become a product expert. 
• Learn the CRM system and become a CRM system expert. 

• 3+ years' experience as a sales support specialist, customer service, or sales support associate
• Excellent customer service skills
• In-depth understanding of sales principles and customer service practices
• Expert data entry skills specializing in accuracy. 
• Proficient in multitasking and managing multiple priorities simultaneously.
• Hands on experience with CRM systems
• Knowledge of Microsoft Outlook, Word, Excel, SharePoint, OneDrive, and basic Office programs. 
• Self-motivated individual, strong work ethic, optimistic disposition, team player.
• Typing speed between 60-70 wpm.