Customer Service and Sales Team Member

VMC Acquisitions is a client relations firm in the Fort Myers area that specializes in handling customer service and sales support for local accounts on behalf of our large clientele. We act as the middleman between major corporations and average consumers, providing our clients with on-the-ground customer outreach while bringing our customers top-notch customer service and access to high-quality products at competitive prices. This business model has proven successful at increasing customer service and satisfaction metrics, inflating revenue, and expanding our business and clients' market footprint.

Because of the success we've seen in recent months, we are now seeking to onboard new Customer Service and Sales Team Members to join our innovative customer service team and help us build on the momentum we've gained! As aCustomer Service and Sales Team Member with VMC Acquisitions, you will be responsible for representing our company to current and prospective customers professionally in all customer service and sales interactions. You will learn tried and accurate customer service and sales techniques to help you reach resolutions and find success in this role.

What You’ll Do as a Customer Service and Sales Team Member:

• Provide accurate and informative assessments of client products and services to customers in all customer service and sales meetings (in person)
• Help customers make product choices, place orders, and schedule installations to boost sales
• Respond to all inquiries and concerns via phone, chat, or in-person visits promptly
• Assist in troubleshooting issues, including technical, customer service, or billing problems
• Address all customer complaints professionally, promptly, and empathetically
• Maintain thorough and updated product knowledge to provide the most accurate assistance to customers
• Collect customer feedback and pass along to appropriate departments to identify market trends and areas for improvement

What We’re Looking For in a Customer Service and Sales Team Member:

• Previous experience in customer service and/or sales is a plus
• Positive, coachable attitude, excited to learn and acquire new skills
• Team player, someone who can work well with others and collaborate effectively
• Strong communication and conflict resolution skills
• Motivated, empathetic individuals who are passionate about providing high-quality customer service
• Go-getters who enjoy setting goals and advancing within their roles