Customer Service Assistant

About Us

At Beloform, we specialize in crafting innovative design and marketing solutions that elevate brands across industries. Rooted in creativity and driven by data, our mission is to help clients achieve lasting impact through thoughtful strategy and execution. With a collaborative work environment and a commitment to growth, Beloform is where talent meets opportunity.

Job Description

We are looking for a professional and proactive Customer Service Assistant to join our growing team in Cincinnati, OH. In this role, you will serve as the first point of contact for our customers, helping to resolve inquiries, provide product information, and ensure a seamless customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with clarity and professionalism

• Handle product questions, order updates, and service issues

• Process returns, exchanges, and track shipments as needed

• Maintain detailed and accurate records of customer interactions

• Collaborate with internal teams to resolve complex customer concerns

• Support sales and operations teams with customer-related tasks

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)

• 1-2 years of experience in customer service or a similar role

• Strong communication and problem-solving skills

• Ability to multitask and stay organized in a fast-paced environment

• Proficiency in Microsoft Office Suite and basic computer systems

• Bilingual skills are a plus

Benefits

• Competitive annual salary ($48,000 - $55,000)

• Opportunities for growth and internal promotion

• Comprehensive training and development programs

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative team environment