Customer Service Assistant

About Us

At Signal Tru Brand, we are dedicated to crafting impactful marketing and branding solutions that help businesses stand out in today’s competitive market. Our expertise spans event management, strategic sales initiatives, and brand development, ensuring our clients achieve lasting success. We value creativity, professionalism, and a results-driven approach in everything we do.

Job Description

We are seeking a detail-oriented and proactive Customer Service Assistant to join our team. The ideal candidate will be responsible for providing outstanding support to our customers, ensuring inquiries are addressed efficiently, and delivering a positive experience at every interaction. This role requires excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.

• Resolve customer issues by identifying solutions and coordinating with relevant departments.

• Maintain accurate records of customer interactions and transactions.

• Assist in processing orders, returns, and exchanges as needed.

• Provide product or service information to customers and guide them through processes.

• Identify opportunities to improve customer service processes and recommend solutions.

• Support team members and contribute to departmental goals.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• Minimum of 1–2 years of experience in customer service or a related role.

• Strong verbal and written communication skills.

• Excellent problem-solving and organizational abilities.

• Ability to multitask in a fast-paced environment.

• Proficiency in Microsoft Office Suite and CRM systems is a plus.

• Strong interpersonal skills and a customer-focused mindset.

Benefits

• Competitive salary ($50,000 – $54,000 per year).

• Opportunities for professional growth and career advancement.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Supportive and collaborative work environment.