Customer Service Assistant

About Us

At Beloform, we specialize in delivering innovative solutions that drive business success. Our mission is to combine precision, creativity, and strategic execution to help our clients achieve their goals. With a dedicated team and a commitment to excellence, we strive to create lasting partnerships and projects that make a real impact.

Job Description

We are seeking a Customer Service Assistant to join our dynamic team in Cincinnati. This role is ideal for an individual who excels at communication, problem-solving, and building positive relationships with customers. As part of our service team, you will be the first point of contact for clients, ensuring their inquiries are handled efficiently and professionally.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.

• Provide accurate information about products and services.

• Assist in processing orders, returns, and exchanges.

• Maintain records of customer interactions and transactions.

• Escalate complex issues to appropriate departments when necessary.

• Support the customer service team in achieving performance targets.

• Contribute to maintaining a positive and professional company image.

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

• Previous customer service or administrative experience is a plus.

• Strong communication and interpersonal skills.

• Ability to handle multiple tasks and prioritize effectively.

• Proficiency in Microsoft Office Suite and general computer systems.

• Problem-solving mindset with attention to detail.

• Team-oriented with a professional and approachable demeanor.

Benefits

• Competitive salary ($50,000 – $55,000 annually).

• Opportunities for professional growth and advancement.

• Health, dental, and vision insurance.

• Paid time off and company holidays.

• Retirement savings plan.

• Supportive and collaborative work environment.