Customer Service Assistant

Join our Team and Start Your Fulfilling Career Journey Today!

APPLICATION DEADLINE: September 11th, 2025 at 4:00pm CDT.

Position: Customer Service / Medical Records Assistant

Location: Hays, Kansas

Pay: $17.61 per hour

Job Type: Full-time (40 hr/wk); in-person

Schedule: 9am-6pm Tuesday-Friday; rotating schedule on Mondays (8am-5pm; 12pm-9pm)

Why You Should Apply:

Join a dedicated team where your organizational skills and empathy will make a meaningful impact. This role offers the opportunity to be the welcoming face of our office, ensuring smooth operations and positive experiences for patients and staff alike.

If you’re detail-oriented, energized by teamwork, and seeking a fulfilling career where you can make a real difference, this role was made for you. Here, you’ll look forward to coming to work each day. Start your rewarding career journey with us and make a real difference in your community. APPLY TODAY!

What You’ll Do: 

• Greet patients, families, and visitors professionally, ensuring a welcoming and courteous experience.
• Manage incoming phone calls efficiently, following office procedures to address inquiries.
• Assist with new patient processing, including triaging, to facilitate smooth onboarding.
• Coordinate scheduling for new patients, rescheduling, cancellations, and backfilling appointments.
• Handle incoming and outgoing faxes, mail, and document-related tasks with accuracy.
• Prepare and distribute appointment-related correspondence, including confirmations, cancellations, and no-show notices.
• Support patient processes by managing confirmation calls, referrals, registrations, discharges, and release of information forms.
• Maintain patient records in compliance with policies, including scanning, indexing, and coordinating record requests with external agencies.
• Reconcile cash drawers and prepare daily deposits with precision.
• Provide coverage for other locations as needed, including occasional Monday evenings or Thursday board meetings.
• Build and maintain professional relationships with colleagues and patient.
• Accept and apply supervisory feedback to enhance performance while adhering to office policies, regulations, and compliance standards.

Why Join Us?

At High Plains Mental Health Center, we're here for you — not only for the individuals and communities we serve, but for every member of our team. Our mission drives everything we do, and that includes supporting our employees with the same compassion, dedication, and care we offer our clients. 

When you join us, you become part of a purpose-driven organization where your work has a real impact. You’ll provide critical mental health services to those who need them most, while being part of a team that values your expertise, supports your well-being, and invests in your professional growth through continuous learning and career advancement opportunities.

What We Offer:

-Competitive Pay: $17.61 per hour

-Comprehensive Benefits Package:

• Health insurance
• Dental, Vision, and Life Insurance through state employee health plan (SEHP)
• Paid Time Off
• Extended Illness Time
• 403(b) plan
• KPERS Retirement plan 
• Supplemental benefits (offered through Aflac)
• Flexible Spending Accounts
• 7 Paid Holidays
• $325 Sign-On Bonus
• And more!

Submitting Your Application:

If you’re ready to take the next step in your career and make a difference in the future of mental health services, we want to hear from you! APPLY TODAY!

If you have any questions or need help with documentation, please feel free to contact [email protected].

•  Education & Experience: Bring any blend of education and experience that equips you with the skills to excel. A high school diploma or equivalent is required, but we’d love to see at least two years of experience as a secretary or receptionist, paired with coursework in modern office practices to give you an edge.
• Tech Savvy: Show off your proficiency with general office tools and technology, including computers, software applications, printers, scanners, and phones. We value team members who are eager to embrace continuous improvement, mastering new tools, equipment, and processes to keep our operations running smoothly.
• Background Checks: Successfully pass all required background checks to join our trusted team.
• Interpersonal Excellence: Demonstrate strong interpersonal skills and a compassionate approach, particularly when      working with individuals experiencing serious mental illness, significant functional impairments, or those at risk due to mental health challenges.