Customer Service Assistant

Skilbridge Academy is a forward-thinking educational institution dedicated to bridging the gap between talent and opportunity. We design innovative learning pathways that equip individuals and organizations with the skills needed to thrive in competitive markets. Our culture is built on integrity, collaboration, and continuous improvement. At Skilbridge Academy, we believe growth is not only for our students—but for our team as well.

Skilbridge Academy is seeking a detail-oriented and client-focused Customer Service Assistant to support daily operations and ensure a seamless experience for students, partners, and internal departments.

This role is ideal for individuals who thrive in structured environments, value professionalism, and enjoy being the key connection between an organization and its clients. The Customer Service Assistant will play a vital role in maintaining service excellence, managing communications, and supporting administrative coordination.

Responsibilities

• Serve as the primary point of contact for client and student inquiries

• Provide accurate information regarding programs, services, and scheduling

• Maintain and update client records with accuracy and confidentiality

• Coordinate internal communications between departments

• Assist with enrollment documentation and administrative processing

• Monitor service requests and ensure timely resolution

• Support front-desk operations and general office organization

• Contribute to maintaining a professional and welcoming environment

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Professional demeanor and customer-focused mindset

• Ability to handle multiple tasks while maintaining attention to detail

• Proficiency in basic office software and administrative tools

• Strong problem-solving skills and adaptability

• Team-oriented attitude with a proactive approach to service

• Competitive annual salary ($41,000 – $45,000)

• Clear growth opportunities within a developing organization

• Professional skill development and structured training

• Supportive and collaborative team environment

• Stable full-time position with long-term career potential

• Exposure to professional development and education services sector