Customer Service Assistant

Skillbridge Academy is a forward-thinking educational institution dedicated to equipping individuals with practical skills and career-ready knowledge. We are committed to fostering a professional, welcoming, and growth-oriented environment for both our students and our team members. At Skillbridge Academy, excellence in service and communication is at the core of everything we do.

Skillbridge Academy is seeking a detail-oriented and client-focused Customer Service Assistant to join our Baton Rouge office. This role is essential in ensuring seamless communication between clients and internal departments while maintaining the highest standards of service delivery.

The ideal candidate will demonstrate strong organizational skills, clear communication abilities, and a proactive mindset to support daily operations and enhance the overall client experience.

Responsibilities

• Serve as the primary point of contact for client inquiries and service requests

• Provide accurate information regarding company services and processes

• Maintain and update client records in internal systems

• Coordinate with internal departments to resolve client matters efficiently

• Assist with appointment scheduling, documentation, and follow-up communications

• Support administrative functions to ensure smooth office operations

• Contribute to maintaining a professional and welcoming office environment

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Professional demeanor and customer-oriented approach

• Ability to work effectively in a team environment

• Proficiency in Microsoft Office and general office systems

• Strong attention to detail and problem-solving skills

• High school diploma or equivalent required; further education is a plus

• Competitive salary ($41,000 – $44,000 annually)

• Structured training and professional development

• Clear growth opportunities within the organization

• Supportive and collaborative team environment

• Stable full-time position with consistent schedule

• Skill development in communication, operations, and client management