Customer Service Assistant

As a Customer Service Assistant, you will support customer engagement across marketing campaigns and promotional initiatives. You will interact with customers, represent client brands, and help ensure every interaction provides a positive and professional experience. This role is ideal for someone who enjoys working with people and wants to develop their career in customer service, marketing, or business operations.

Key Responsibilities

• Engage with customers during marketing campaigns and promotional activities
• Provide accurate information about products and services
• Represent client brands professionally and maintain high service standards
• Assist with customer acquisition and retention initiatives
• Maintain records of customer interactions and campaign activity
• Support the resolution of customer enquiries and escalate issues when necessary
• Work closely with team members to achieve campaign objectives
• Provide feedback to help improve customer engagement and service quality

What We’re Looking For

• Strong communication and interpersonal skills
• Friendly, confident, and customer-focused attitude
• Positive, proactive, and reliable mindset
• Ability to work effectively in a fast-paced team environment
• Good organisational and problem-solving abilities
• Interest in marketing, customer engagement, and business growth

What We Offer

• Comprehensive training and ongoing development
• Clear progression opportunities within marketing and customer-focused roles
• Supportive and collaborative team culture
• Hands-on experience with marketing campaigns and client brands
• Opportunities for professional and personal growth

If you’re motivated, people-focused, and ready to grow your career in a dynamic marketing company, we’d love to hear from you. Apply today and take the next step in your professional journey.