Customer Service Assistant

About Us 

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention

Job Summary

We are seeking a reliable and customer-focused Customer Service Assistant to support daily service operations and ensure a positive experience for every customer. This role is ideal for individuals who enjoy helping others, solving problems, and working in a team-oriented environment.

Responsibilities

• Assist customers with questions, requests, and general service needs.
• Provide clear and accurate information about products and services.
• Support customers by addressing routine concerns in a professional manner.
• Help ensure a positive and welcoming customer experience.
• Collaborate with team members to improve service quality and efficiency.
• Follow company policies, procedures, and service standards.
• Support daily operational tasks related to customer service.
• Build positive relationships through friendly and professional communication.
• Participate in training and ongoing development programs.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Positive attitude and customer-focused mindset.
• Excellent problem-solving and organizational abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Strong attention to detail and reliability.
• Ability to multitask and stay organized.