Customer Service Assistant

Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that’s as unique as each of our clients. We saw a need for a service that goes beyond generic solutions and decided to create one.

Job Summary

We are looking for a friendly and dependable Customer Service Assistant to support daily customer interactions and provide high-quality service experiences. This role is ideal for individuals who enjoy helping others and working in a fast-paced, customer-focused environment.

Responsibilities

• Welcome and assist customers with inquiries and service needs.
• Resolve routine customer concerns professionally and efficiently.
• Maintain accurate records of customer interactions.
• Support customer satisfaction and retention initiatives.
• Build positive relationships with customers.
• Collaborate with team members to ensure quality service delivery.
• Follow company procedures and service standards.
• Assist with daily operational support tasks.
• Participate in ongoing training and development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service abilities.
• Positive attitude and willingness to learn.
• Strong organizational and multitasking skills.
• Ability to work effectively in a team environment.
• Reliable and detail-oriented.

• Competitive salary ($45,000–$50,000 annually)
• Career growth opportunities
• Professional development and ongoing training
• Collaborative and supportive work environment
• Paid time off
• Health, dental, and vision insurance
• Retirement savings plan
• Employee assistance program
• Work-life balance
• Performance recognition programs