Customer Service Assistant

This position is responsible for meeting the goals and objectives of the organization by accurately and efficiently entering sales-related data into applicable systems, including but not limited to purchase orders and customer information. This position supports the customer services team's operation ensuring data integrity. This is a full-time hybrid position with the option to work out of our Wrightstown location, just 1 day per week. The rest of the week you can work from home.

What You Get to Do

• Manage electronic files related to sales transactions, ensuring documents are correctly filed and easily accessible for reference.


• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.


• Completing accurate entry of transaction data, including customer details, product information, and transaction values, ensuring comprehensive and accurate records.


• Setup of new items in the ERP systems, including defining item attributes, categorizing inventory, and ensuring all necessary details are entered for accurate tracking and management.


• Assist in the maintenance of customer databases, updating records as necessary to reflect up-to-date customer information and transaction histories.


• Conduct routine reviews of data entered to ensuring adherence to data entry standards and practices, ensuring compliance with legal and internal policies.


• Assist with special projects or initiatives related to data management, reporting, or system reviews/enhancements.


• Collaborate with internal sales services teams, including but not limited to, customer service, customer operations, sales, and quality. Informing and consulting appropriate resources as necessary, ensuring seamless operations.


• Gather and provide requested data between systems or platforms, ensuring smooth transitions and minimal disruptions.


• Maintain confidentiality of customer and internal information.

 What We Need From You

• HS/GED required


• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar).


• Maintain strict confidentiality and protects privacy of confidential/sensitive information.


• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.


• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.


• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.


• Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

We can offer the following benefits to the right person:

• Stable employment with a growing company


• Paid vacation and personal time


• 11 paid holidays


• 401K match


• Comprehensive benefit package


• Robust wellness program to reduce insurance premiums and earn GIFTCARDS!


• Employee Assistance Program


• Career development


• Tuition Assistance 


• On-site fitness center