Customer Service Assistant - Circulation

Library Assistant – Circulation – Full time (40 hours/week)

Open Until FIlled

This position requires scheduling flexibility to include day, evening and weekends.  

Do you enjoy working with people and have strong technology, hospitality, and customer service skills? Are you a team player? We are seeking an individual to help provide dynamic customer experiences.

PRIMARY DUTIES

• Provides customer service to library patrons including checking books in and out, processing materials requests, and placing items on reserve.


• Processes library card registrations and issues library cards to patrons. Receives and collects money for lost or damaged library materials.


• Responds to inquiries and assists patrons in locating books and other library items.


• Provides 1:1 assistance to patrons with the public computers. Provides basic troubleshooting.


• Helps patrons with basic software programs (Word, email, etc.).


• Monitors and empties book drop; inspects items for damage.


• Sorts, shelves, and assists with maintaining library materials.


• Assists patrons in use of electronic equipment.


• Answers phones.


• Performs other duties as assigned or required.

Education and/or Experience

• High school diploma or equivalent and one year customer service, retail, hospitality, or public library experience.


• Must have superior customer service and demonstrate technology and computer skills.

The successful candidate must be able to pass a pre-employment drug/alcohol test and background check.