Customer Service Assistant (Current Staff Only)

INTERNAL JOB POSTING – FOR CURRENT WTCPL STAFF ONLY
Customer Service Assistant – Eastwood Branch (Part-Time)
Application Deadline: June 20, 2025
Location: Eastwood Branch (Eastwood Mall, Niles, OH)

We are excited to announce internal hiring for five part-time Customer Service Assistant (CSA) positions at our brand-new Eastwood Branch, opening September 2025, in the Eastwood Mall!

Available Positions:

• 4 positions at 25 hours/week


• 1 position at 20 hours/week

This internal-only posting is open through June 20, 2025. Current W-TCPL employees interested in applying should submit an application through BambooHR.

About the Eastwood Branch:

• Location: JCPenney concourse of the Eastwood Mall (former GNC storefront), near the Mercy Health space and children’s play area


• Tentative Opening Date: September 2025


• Branch Hours: Monday–Saturday, 10 AM–6 PM | Closed Sundays

The new 2,500 sq. ft. branch will offer popular library services and programs in a highly accessible, community-centered space.

Essential Duties & Responsibilities:

• Participates in routine public service by circulating materials to customers, including checking materials in/out, placing holds, registering borrowers, and collecting fines/fees


• Provides basic reference and reader’s advisory services to customers of all ages


• Assists in general branch operations, including opening/closing the circulation desk or building, counting money and balancing cash register, planning displays, shelving materials, and shelf reading


• Performs clerical tasks related to SearchOhio and interlibrary loan (ILL) processing, including searching lists, checking in, and labeling items


• Answers telephone calls, responds to inquiries, directs calls, and uses the public address system (where applicable)


• Maintains photocopiers, assists patrons with use, and reports service issues as needed


• Assists patrons with public computers and online catalog terminals, troubleshoots minor technical issues, opens IT help desk tickets, and refers advanced issues appropriately


• Helps customers download electronic resources to various personal devices


• Informs customers about library services and directs them to appropriate departments or locations


• Applies library policies effectively in a variety of public service situations


• Supports Youth Services by assisting with storytime and program signups, processing reading logs, and distributing reading incentives


• Processes returned mail, mails out policy forms, enters patron registration data, and maintains application files

Why Apply?
Joining the Eastwood team means being part of an exciting new chapter for the library as we expand our presence and impact. This is a great opportunity for employees interested in branch development, public service, and outreach in a vibrant community hub.

If you have any questions, please contact Yvette Wasko or Tammy Betker. We look forward to seeing your application!