[部分遠端/輪班] 一線客服副理Customer Service Assistant Manager (TW Counie Operations)

Company : Coupand

Job Type : Full Time

Taipei, Taiwan

Job Description - [部分遠端/輪班] 一線客服副理Customer Service Assistant Manager (TW Counie Operations)

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。  

職位: Customer Service Specialist (Counie Operations) 一線客服組長

我們正在尋找具備領導力與服務精神的你，帶領客服團隊創造卓越的顧客體驗！這個職位不僅需要管理團隊，更需要在第一線與同仁並肩作戰，協助解決客戶的各類問題。

What will you do?

1. 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率

2. 監督與提升同仁的工作績效、服務品質及專業能力

3. 進行主管回電（處理客戶升級案件、投訴或複雜問題）

4. 即時協助一線同仁處理突發事件，並提供專業建議

5. 參與並推動教育訓練、流程優化及服務改善計劃

Basic Qualifications

1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力

2.具高壓環境下獨立及快速處理問題能力

3.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件

4.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料

Preferred Qualifications

1.處理高敏感客訴經驗

2.具備客服主管回電經驗

3.電商平台運作經驗

Recruitment Process and Others 

Recruitment Process

申請資格審核 – 電話面試 – 視訊面試 – 錄取通知

招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化

面試時間表和結果將透過電子郵件地址通知應徵人員

Details to Consider

如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。

如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。

Coupang 不歧視殘疾申請人或退伍軍人。我們很自豪能為所有申請人提供平等的機會。

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Original job [部分遠端/輪班] 一線客服副理Customer Service Assistant Manager (TW Counie Operations) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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[部分遠端/輪班] 一線客服副理Customer Service Assistant Manager (TW Counie Operations)

Job Description - [部分遠端/輪班] 一線客服副理Customer Service Assistant Manager (TW Counie Operations)

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