Customer Service Assistant/Driver Helper

Company Description : Company Description (Area)

Discover the Difference You Can Make at Gate Gourmet!
Gate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

Overview

We're looking for motivated, engaged people to help make everyone's journeys better.

Compensation & Competitive benefits that let you see the world:

-Starting rate:

$22.50/hr

-Flight Benefits:

Employees and immediate family fly United Airlines stand-by for free (domestic and international)!

Click here to Apply!

Responsibilities

A Customer Service Assistant (CSA) is responsible for loading equipment onto trucks, guiding the Customer Service Representative (CSR) to aircraft, and moving equipment from the truck to the aircraft galley.

Main Duties and Responsibilities:
Assists Customer Service Representative (CSR) in catering aircraft
Guides Customer Service Representative (CSR) to aircraft safely and accurately
Quality checks on all assigned flights
Adds or subtract meals for assigned flights
All activities must be accomplished according to customer guidelines and while adhering to safety regulations
Follows directions
Works as a member of a team
May be required to complete pre-trip truck inspection as directed
Additional duties may be assigned as deemed necessary by management
Requirements of the Job:

Work assigned schedule which may vary and could include weekends and holidays
Works overtime when required
Arrives to work on-time
Must comply with Company Policies
Completes paperwork and related administrative duties
Work Environment

Will be exposed to extreme temperature changes and noise
Majority of duties performed outside in all weather conditions
Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds frequently during shift
Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours
Must be able to work at heights up to 25 feet or more depending upon aircraft
Qualifications

If you have questions, email Fanny Duan at [email protected] or Harish Narayan at [email protected].

Education:

High School Diploma or GED preferred
Work Experience:

Up to one-year experience preferred
Technical Skills:

(Certification, Licenses and Registration)

Current U.S. driver's license
Language / Communication Skills:

Must be able to read and write to complete required forms
Communicate effectively with supervisors and co-workers
Other:

Must be 18 years of age
Benefits of Joining the Gate Gourmet Team:

Free on-site cafeteria with hot and healthy meals
Free parking
Free uniforms and uniform laundering
Weekly pay with option to use paycard
Employee referral bonuses
Company sponsored $10k Life Insurance (basic and supplemental available as well)
Vacation and sick benefits after 1 year
Holiday pay after 1 year
Recognition program including company merchandise
Optional employee paid benefits include:

Medical coverage, Dental, Vision, Flexible Spending Account, short and long term disability
401k with up to 3% company match for most locations and employees

Membership in the American Airlines Credit Union
Employee Assistance Program
Discounts with T-Mobile
Discount program with wide variety of vendors
Union language:

Please keep in mind: Our workforce needs to remain flexible in your shifts and days off, as your schedule may fluctuate during peak seasons to meet production needs, requirements of the industry or to accommodate a shift bid in accordance with the Union contract.

Dues and Initiation Fees are taken the first Thursday of the month, after the required probation period.

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with

integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver

excellence

as a team
We have

passion

for our work and we pay attention to the little details
We foster an environment of

accountability , take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone's day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!

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