Customer Service Associate

Description

The first person people see when entering the innovation and production facility, providing a range of customer service talent and support to the organization. You are responsible for excellent customer service on incoming calls and greeting of guests. 

Responsibilities:

· Greet guests announcing arrival and signing into the facility

· Routing deliveries to the appropriate person and location

· Answering incoming phone calls and routing to appropriate personnel.

· Generating invoices daily and distributing them via mail and email, plus supply customer paid receipts.

· Sorting incoming mail and distribution.

· Research and send information for statement requests.

· Maintain petty cash for the company.

· Maintain and stock the cafeteria and multiple conferences rooms keep them supplied.

· Print certificates for distributors and names plates for training.

· Request certificate of insurance for customers.

· Assist with food ordering for guests and meetings.

· Manages web chats for the company.

· Provides backup duties for web orders and other CSR functions as trained.

· Flexibility and adaptable to take on additional special projects as required. 

Hours: Monday-Friday 8am to 5pm

Requirements

Education: 

· High School Diploma or GED 

Previous Experience: 

Essential: 

· 1 year customer service-related experience 

Desirable:

· 2-3 years customer service-related experience

· Portal and Company Insurance knowledge 

Skills and Competencies:

Essential: 

· Excellent verbal and written communication skills 

· Microsoft Outlook, Microsoft Excel, Microsoft Word knowledge.

Desirable: 

· Basic order entry 

Personal Attributes: 

Essential: 

· Must work well in a team environment.

· Must have good time management skills.

· Pleasent attitude