Customer Service Associate

Job Description: Customer Service Associate

• Customer service oriented, courteous and respectful even under difficult situations
• Adheres to all client policies and procedures
• Able to photo copy heavy litigation documents
• Understanding of adobe print functions and other printing methods/options.
• Sound comprehension of copy machinery functions
• Comprehension of multiple binding equipment, for example Spiral, Acco, Velo, etc.
• Knowledgeable in Scanning documents, via copier machines and scanning equipment
• Maintain equipment and supplies, to include cleaning and repairing.
• Able to lift boxes of 60 pounds and/or greater
• Physically able to move/Prepare tables, chairs for events of 60+ people
• Sound comprehension of hospitality skills
• Answers phone calls, taking messages and re-direct accordingly
• Directs visitors to the proper office locations and/or conference rooms
• Performs a variety of light clerical duties
• Creates new processes and suggests improvements to current processes to maximize operational efficiency
• Perform the initial rough and fine sorting of incoming mail in the mail room
• Scanning all incoming mail, only exception is personal packages
• Drafting communication notification of incoming mail deliveries
• Sort interoffice mail to be redistributed onto the floors
• Conduct mail runs at scheduled times throughout the day
• Deliver packages directly to employees during mail runs
• Obtain signature upon delivery of package
• Pick up ongoing packages upon request
• Process outgoing packages (UPS, FedEx, and DHL) for couriers and pouch pick-up
• Coordinate messenger service request
• Sort and post meter outgoing mail
• Keep inventory of necessary Kitchen/pantry items, also office supplies
• Assist in moving/rearranging office furniture
• May be required to assist with light office moves, set up visiting office, picture hanging and file cabinet organization.
• This role continues to evolve, as duties can be assigned by either immediate manager or client office manager

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!


• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!


• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!


• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  
  
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  
  
  
  

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.