Customer Service Associate

Essential Responsibilities.

Interface with multiple customers and perform all of the following responsibilities: Order entry, order acknowledgement, expediting and tracking of shipments, shipping and delivery confirmation, and resolution of pricing, billing, and payment discrepancies.

Maintain current pricelists and influence scheduling of production so as to be sure frequent and accurate information is given to all customers.

Ensure customer satisfaction on all levels including technical support, as well as clerical

Manage EDI reports and distribute accordingly

Support Manufacturing Orders for Aftermarket Requirements

Serve as a liaison between the production floor and the customer to ensure minimal disruption in customer satisfaction

Maintain ISO compliance through the use and understanding of Mack ISO policies and procedures

Follow all safety rules and regulations and maintain Mack’s standard of housekeeping

Maintain Mack's standard of housekeeping in all areas

Participate in plant meetings as required

Assertive and a go getter, will find an answer when it's needed, highly motivated and works well with others

Perform other duties as necessitated by change or condition as assigned by supervisor

Job Qualifications/License/Education/Required Experience

Three years experience in the plastics or related industry in operations, production, or quality engineering

Associate's degree or equivalent of education and experience.  Bachelor's Degree a plus

Possess above average verbal and written skills and strong computer skills with a working knowledge of Microsoft Office and MRP programs, especially strong Excel skills including building spreadsheets, writing formulas, merging spreadsheets and making templates

Ability to use software to convert documents to pdf format

Ability to use Adobe Acrobat

MAPICS experience a plus!

Strong organizational skills and the ability to handle multiple tasks at the same time, and prioritize to ensure the greatest amount of customer satisfaction possible

Self-starter with the ability to deal with many interruptions

Understand Mack Molding processes and procedures at the plant locations they are responsible for

*Computer skills test will be administered

Unusual Working Conditions.

Exposure in-plant to temperatures between 50F and 110F and  plant odors from plastic and paint processing.

This position does require walking through the production areas

Unusual Physical Requirements

Sitting for long periods of time.

Continuous use of hands/fingers for typing