Customer Service Associate

Customer Service Associates play a pivotal role in creating lasting impressions on all customers entering and leaving our store. They cultivate a positive and vibrant atmosphere throughout the store while assisting customers with inquiries, resolving concerns, and offering guidance on products and services. This position requires a blend of customer service expertise, sales acumen, and a solid understanding of audio-related technologies.

Responsibilities:

• Welcome and assist customers across all store areas, providing basic information and seamlessly transitioning customers to sales representatives.


• Process various transactions accurately, including customer returns/exchanges, cash/credit card/check payments, Printique photograph shipments, process rental equipment pick-up/drop off, used item requests, buy online pick-up in store orders, and Pro Service orders.


• Manage incoming calls and emails from the off-site customer service team, addressing inquiries directly, routing calls to specialized sales team members, and maintaining consistent communication via voicemail and email.


• Follow up on paid orders awaiting pickup, coordinating with customers for pickup arrangements, cancellations, or refunds as needed.

Skills & Experience:

• Previous experience in customer service and sales roles, demonstrating a strong customer-centric approach.


• Engaging, dynamic, and friendly demeanor that resonates with customers.


• Proficient in cash handling procedures with a keen attention to detail.


• Exceptional communication, listening, and motivational skills essential for fostering positive customer interactions.


• Proven ability to manage multiple tasks concurrently and thrive in a fast-paced environment.


• Self-motivated with the capacity to work independently or collaboratively within a team.


• Flexibility to work a varied schedule, including days, nights, weekends, and occasional Sundays and closing shifts.