Customer Service Associate

We are hiring enthusiastic and dedicated Call Center Customer Service Associates to join this dynamic optometric team! We believe that exceptional customer service is the foundation of excellent eye care, and if you're looking for an opportunity to make a real difference in people's lives while being part of a forward-thinking company, we invite you to embark on this journey with us!

Key Responsibilities:

• Answer inbound calls and respond to patient inquiries with professionalism and care
• Schedule appointments and manage patient records efficiently
• Provide information about our services, products, and optometric procedures
• Assist with billing inquiries and insurance eligibility verification
• Collaborate with our optometric team to ensure a seamless patient experience
• Handle patient concerns with empathy and professionalism

Benefits:

• Competitive pay ranging from $16 to $20 per hour and a benefits package
• Comprehensive training in optometry practices and customer service excellence
• A supportive and collaborative team environment
• Opportunities for growth and advancement within the organization

An engaging workplace that values work-life balance

If you're passionate about delivering exceptional service in a setting that helps enhance the vision and lives of our patients, we want to hear from you! Apply today through the job board or send your CV/Resume to Steve Gill at [email protected]. Call us at (813) 504-5135 for more information.

Requirements:

• Excellent customer service and communication skills.
• High school diploma or equivalent (additional education in healthcare or customer service is a plus)
• Previous experience in a call center or customer service role is preferred
• Strong communication skills and a friendly, patient-oriented demeanor
• Ability to multitask and work in a fast-paced environment
• Proficiency with computer systems and basic office software

Eyetastic Services is dedicated to partnering with employers who provide equal opportunities in all healthcare fields. As a team of eye care professionals, we are committed to supporting you throughout the hiring process, including resume upgrades and negotiations. We prioritize your privacy and ensure that your information is not shared with other recruiting agencies, giving you peace of mind as you explore this exciting opportunity. You can rest assured that we will be with you every step of the way.

Visit eyetasticservices.com for a list of nationwide eye care professional and paraprofessional opportunities.