Customer Service Associate

Company : Corpay

Job Type : Full Time

Wichita

Number of Applicants

000+

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Job Description - Customer Service Associate

What We Need

Corpay is currently looking to hire a Customer Service Associate within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will work in a fast-paced environment and be someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager.

How We Work

As a Customer Service Associate, you will be expected to work in an office environment. Corpay will set you up for success by providing:

Assigned workspace in Wichita, KS.
Company-issued equipment.
Formal, hands-on training.

Role Responsibilities

The responsibilities of the role will include:

Efficiently and professionally handling customer calls and emails from clients and CLC hotel partners
Managing customer issues using best-in-class courtesy, tact, and diplomacy as well as applying active listening and empathy skills
Relating to each individual's customers' needs, accurately answering questions, identifying problems, and presenting solutions
Creating client value by consulting with clients to introduce program features and services to match client lodging program needs
Researching client disputes and ensure timely resolution
Redirecting customers to appropriate departments and teams when appropriate
Reviewing outstanding balance accounts and contacting clients weekly as part of the team's collection efforts
Performing additional customer service duties as required

Qualifications & Skills

Ability to multi-task by handling high call volume and email traffic
A team player with the confidence and passion to help our customers
Strong problem-solving and decision-making skills
Excellent active listening skills and ability to develop rapport on the phone
Excellent verbal and written communication skills
Strong organizational and attention to detail
Knowledge of basic accounting concepts
Proficient in Microsoft Excel and basic computer functions

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.

Original job Customer Service Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Associate

Job Description - Customer Service Associate

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