Customer Service Associate

About Us:

Springfield Leather Co. (SLC ®) stands as an industry titan in customer service, education, and supplies for leathercraft. At SLC®, we're more than just a team—we're a family of leather enthusiasts who are passionate about creating memorable experiences for our customers and each other.

With a vibrant, supportive culture, our workplace is a place where you can grow both professionally and personally. We are proud of our connection to the art of leathercraft, and we strive to maintain a work environment that's as rich and enjoyable as the products we offer.

If you are a dedicated problem-solver who enjoys helping people and providing top-notch service, we want you to join our team!

Job Summary:

As a Customer Service Associate, you will be the voice of SLC®, providing exceptional service through phone and email. You will be responsible for answering customer inquiries, taking orders, and educating our customers about our products.

Welcome to the SLC® fast lane! Here, every day is a new adventure as you'll be tasked with making decisions that require you to think on your feet and deliver solutions that make a real difference. Prior customer service experience is required, but we will provide training to bring you up to speed.

This full-time, non-exempt position offers a comprehensive benefits package, making it an outstanding opportunity for those looking to advance their careers in the customer service field.

Position Details:

• Position Type: Full-Time, Hourly, Non-Exempt


• Schedule: Monday through Friday, with one mandatory Saturday per month and two days off per week


• Average Hours: 40 hours per week


• Starting Wage: $16.00 per hour


• Benefits: Health, Dental, Vision, Paid Appointment Time, Simple IRA, HSA, Paid time off, Wholesale Pricing, Casual Dress, and of course Free Coffee!

Key Responsibilities:

• At SLC®, you're not just a customer service associate, you're a Leather Guru! Over the phone, email, or chat, you'll provide personalized service that turns customers into lifelong friends of SLC®.


• Manage incoming calls, place customer orders, online chats, written letters, and resolving customer issues efficiently.


• Deepen customer relationships by responding to inquiries, documenting actions, and providing support to ensure they excel in their craft.


• Prepare for customer inquiries by studying our products, services, and customer service processes through our training programs and other outlets.


• Prepare for customer inquiries by learning our products, services, and customer service processes.


• Handle customer complaints, provide appropriate solutions within the time limits, and follow up to ensure resolution.


• Embrace challenges and make decisions in situations that don't always have clear-cut answers.

Qualifications:

• Familiarity with office software and phone systems.


• Previous customer service experience is required. Experience in an educational or craft business is a plus.


• A heart as big as a buffalo hide! You have a passion for helping people and a drive to deliver outstanding service with every interaction.


• Strong verbal and written interpersonal and communication skills, with the ability to connect with diverse customers and coworkers.


• Ability to multi-task, prioritize, and manage time effectively.


• Curiosity for knowledge to learn more about the products we offer.


• Ability to work a flexible schedule, including one mandatory Saturday per month.

How to Apply:

If you're ready to join our dynamic, lively team and excel in a customer-focused role, please submit your resume and a brief cover letter outlining your interest in the Customer Service Associate position.

Ready to make your mark on the SLC® family? We can't wait to hear from you!

Springfield Leather Co. (SLC) is a proud Equal Opportunity Employer (EOE) and is committed to equal opportunity for all employees and applicants. We will not tolerate discrimination, inappropriate behavior, or harassment of any kind in the workplace.