Customer Service Associate ($24/hr)

Job Description

Job Description

Contract:

June - September, possible extensions
Hours:

7:30am-3:00pm
Environment:

Warehouse/Office
Parking on Site: Fenced in area for employee parking and there are at least two security guards outside the building at all times.

Notes:
Looking for solid customer service
Resume of previous temp in Files Section
Foodservice, Warehouse, Retail, CSR experience helpful
Salesforce helpful but not required

Job Title:

Marketplace Associate (Customer Service)
Reports to:

Manager of Agency Relations

Position Summary
To provide outstanding customer service and direction to all agencies physically picking up food at the Manage product selection. Utilize eCommerce and Warehouse Management systems in order to ensure a high level of customer satisfaction related to food quality, ordering, and pick-up or delivery.

Position Essential Duties and Responsibilities
Determine the daily selection of product for Marketplace restocking and replenishment.
Assist with outreach of full pallets through the Marketplace and scheduling one-off appointments.
Maintain inventory accuracy.
Collaborate with Inventory Control and Food Acquisition on product selection and movement.
Insure proper invoicing and consistent flow of agencies through the Marketplace.
Collaborate with Agency Relations, Inventory Control and Warehouse Managers to problem solve issues as they arise.
Develop relationships with partner agencies to identify opportunities to increase pounds distributed through the Marketplace.
Assist in educating Member Agencies about less commonly known items.
Ensure Marketplace upkeep and cleaning protocols are being followed.
Maintain ServSafe certification.
Ensure American Institute of Bakers standards are maintained.
Assist with other duties as assigned by Management, including cross training in other Agency Relations roles.
Knowledge, Skills and Abilities
Excellent communication and customer service skills
Strong sales or retail skills
Ability to work positively and professionally with people of diverse experiences and backgrounds
Personable
Ability to work in a fast-paced environment
Proficient with Microsoft Office
Experience with Salesforce desirable
Detail-oriented with strong follow-through and time management skills
Ability to collaborate with other departments
Mandatory Education and Experience
High School Diploma or equivalent required; Associate’s Diploma preferred or at least 2 years of directly related experience
Experience working in

operations/warehousing

is a plus
Foodservice, Food Safety, or other directly related work experience is a plus
Experience navigating in a Warehouse Management System to perform data entry functions preferred
Bi-lingual Spanish and/or Haitian Creole skills is a plus
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies
Physical Demands
Lift or carry up to 50lbs
Ability to stand/sit up to 3 hours at a time
Ability to work within an open air/cubicle environment
Willingness to learn to operate material handling equipment and obtain certification
Work Environment
The job is typically performed indoors in a warehouse environment

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