Customer Service Associate

The Opportunity

We’re growing, and our clients deserve the best. As a remote Customer Service Associate within our Life Call Center, you’ll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations.

Must be willing to work ANY 8-hour shift within our hours of operation, 8am–8pm Eastern Time, Monday–Friday, based on business need (NO WEEKENDS)

SALARY: $45,000- plus ability to earn 5% annual bonus

10 Weeks Paid Virtual Training

Upcoming Training Class: August 12th, 2024 - November 1st, 2024

The Team

You will join our Life Service Center team. We are a team that is customer-focused & consultative. We highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. We are the experts in Life Insurance products at MassMutual and emphasize problem solving and adherence to policies and procedures.

The Impact

Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact

Educate customers about their life insurance policies with MassMutual

Apply knowledge to handle many problems independently while seeking guidance in highly complex situations

Balance time effectively to ensure the department meets expected service levels

Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time

The Minimum Qualifications

1+ years of customer service experience (or Undergrad Degree in lieu of experience)

High School Diploma (or GED)

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.