Customer Service Associate - Entry Level

We are seeking a motivated Customer Service Representative to join our event marketing team. This role is ideal for individuals with a competitive mindset, strong communication skills, and a passion for working in fast-paced environments. The representative will interact directly with customers at live promotional events, deliver exceptional service, and help drive brand awareness and customer engagement.

Key Responsibilities

• Provide outstanding customer service during promotional events and marketing campaigns.

• Represent client brands in a professional, energetic, and engaging manner.

• Communicate product information, promotions, and services clearly to customers.

• Assist with event setup, coordination, and breakdown.

• Resolve customer inquiries, issues, or complaints efficiently and professionally.

• Maintain accurate records of customer interactions and feedback.

• Collaborate with marketing and sales teams to meet campaign goals and performance targets.

• Participate in team meetings, training sessions, and performance reviews.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree in Marketing, Communications, or related field preferred).

• Previous experience in customer service, retail, hospitality, or sports environments is a plus.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced, team-oriented environment.

• Positive attitude with a competitive, goal-driven mindset.

• Availability to work evenings, weekends, and event schedules as needed.

Preferred Skills

• Leadership or teamwork experience through sports, athletics, or competitive activities.

• Public speaking or promotional experience.

• Strong problem-solving and conflict-resolution abilities.

• Adaptability and the ability to stay organized during events.

Benefits

• Competitive hourly pay or salary

• Performance bonuses or commission opportunities

• Training and career advancement opportunities

• Networking opportunities within marketing and event industries

• Team-oriented and energetic work environment