Customer Service Associate I

Reporting to the Customer Care Supervisor, the Customer Care Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic.  The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results.  The Customer Care Associate I should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills.  

JOB DUTIES:

• Assist with routine tasks such as order placement, returns, account updates, website login support, and order tracking.

• Perform accurate data entry and maintain clear, organized records of customer interactions.

• Follow written and verbal instructions to complete repetitive tasks with consistency and attention to detail.

• Enter and maintain accurate case records in Salesforce and other systems.

• Identify and resolve common customer issues using predefined procedures and guidance from supervisors.

• Escalate unfamiliar or complex issues to senior team members as needed.

• Demonstrate basic computer literacy, including familiarity with email, web browsers, and data entry tools.

• Work effectively under close supervision in a structured environment with a positive, team-oriented attitude.

• Meet monthly KPIs and adhere to schedule expectations. 

YOU MUST HAVE:

• High School diploma or equivalent
• Strong verbal and written communication skills
• 0-1 Year Customer Service
• Must be able to work full-time hours between 8am-8pm EST.

WE VALUE:

• Experience using Microsoft Office Products
• Salesforce Experience

WHAT'S IN IT FOR YOU:

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Team Member discounts on company products and other retail/service providers
• Monday to Friday working hours - no weekends
• Opportunity to progress within a global business

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