customer service associate (immediate hire).
phoenix , arizona
posted 8 days ago
job details
summary
$19 - $20 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4500408
job details
Job Description: As a Customer Service Representative, you will be the frontline of our company, interacting with customers to ensure their needs are met and issues are resolved. You will play a pivotal role in maintaining our reputation for outstanding customer service and contributing to our continued success.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide product information, pricing, and availability to assist customers with their purchasing decisions
Process orders, returns, and exchanges accurately and efficiently
Address customer complaints and resolve issues to ensure customer satisfaction
Upsell and cross-sell products and services to maximize sales opportunities
Maintain accurate records of customer interactions, transactions, and feedback
Collaborate with internal teams to escalate and resolve complex customer issues
Stay updated on product knowledge, company policies, and industry trends
Follow established procedures and guidelines to deliver consistent and high-quality service
Contribute to a positive and collaborative team environment
salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School
Responsibilities
Responding to Inquires
Resolving Issues
Providing information - informing customers about their purchases or issues
Processing orders
Handeling complaints
Upselling and/or Cross-Selling
Maintaining Records
Providing Technical Support
Adhering to Policies and Procedures
Ability to work with other departments and maintaining professionalism
The essential functions of this role include:
working in a smoke free environment
Skills
Customer Service
Telephone Etiquette
Active Listening
Follow-up
Typing Skills
CRM
Client Service
Qualifications
Years of experience: 1 year
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
[email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
CH
candice hayden
+1 602 627 5233 (tel:+1 602 627 5233)
[email protected]