We are in need of a focused Customer Service Associate (Remote) to join our collaborative team at Tropical Haven Journeys in Atlanta, GA.
Growing your career as a Full-Time Customer Service Associate (Remote) is a fantastic opportunity to develop valuable skills.
If you are strong in creativity, planning and have the right initiative for the job, then apply for the position of Customer Service Associate (Remote) at Tropical Haven Journeys today!
About Us:
We are a dynamic and forward-thinking travel company specializing in group travel experiences. Currently, we are in search of a Remote Travel Customer Service Associate to join our team. In this role, you will play a pivotal part in ensuring group travelers receive exceptional service, making their journeys smooth and unforgettable.
Key Responsibilities:Customer Assistance:- Provide prompt and friendly assistance to group travelers via phone, email, and chat, addressing inquiries, resolving issues, and offering guidance.
Booking Support:- Assist customers in booking group travel arrangements, including flights, accommodations, transportation, and activities, ensuring adherence to company policies and accuracy.
Itinerary Management:- Create and maintain travel itineraries tailored to group preferences, budget limitations, and destination-specific details.
Problem Resolution:- Proactively identify and resolve any travel-related issues, such as flight delays or accommodation changes, to minimize disruptions and uphold customer satisfaction.
Communication:- Maintain transparent and open communication with group leaders, travel coordinators, and suppliers to ensure a seamless travel experience.
Travel Documentation:- Guide travelers in obtaining necessary visas, permits, and travel documents, ensuring compliance with international regulations.
Destination Knowledge:- Stay updated on travel trends and destination insights to provide valuable recommendations and insights to customers.
Quality Assurance:- Ensure the precision of bookings and travel documents, conducting thorough cross-checks to avoid errors or oversights.
Record Keeping:- Maintain comprehensive records of customer interactions, travel arrangements, and relevant communications in the system.
Team Collaboration:- Collaborate with other departments, such as sales and marketing, to contribute to the success of group travel programs and provide feedback for ongoing enhancement.
Qualifications:- Previous customer service experience, particularly in the travel industry, is advantageous but not obligatory.
- Strong written and verbal communication skills.
- Exceptional problem-solving abilities and attention to detail.
- Familiarity with travel booking systems and tools is beneficial but not mandatory.
- Capability to work independently and as part of a remote team.
- Passion for travel and a commitment to creating unforgettable experiences for customers.
Benefits:- Flexible Schedule.
- Travel Perks.
- Licensed & Bonded.
- Commission-based compensation structure.
- Personal Website.
- Business Opportunity.
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Benefits of working as a Customer Service Associate (Remote) in Atlanta, GA:
● Career Growth Potential
● Professional Development Opportunities
● Attractive packageCompetitive Pay
Salary :
No CV Required
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