Customer Service Associate, UOVO Wine NJ

The Customer Service Associate is responsible for supporting UOVO Wine clients by providing outstanding service, assisting with warehouse operations, and learning key aspects of logistics and inventory management. This individual will handle customer inquiries via phone and email, assist with dispatching, packing, and inventory tasks, and act in the best interest of the client while upholding UOVO Wine’s standards of excellence. In addition, they will participate in daily warehouse projects, actively engage as a member of the Operations Team, and perform other duties as assigned. Approximately 70% of the work required will be office tasks, and 30% will be inventory and warehouse tasks.

Required Skills/Abilities:

Strong verbal and written communication skills

Excellent interpersonal and customer service skills

Strong organizational and prioritization abilities

Attention to detail and accuracy in all tasks

Commitment to confidentiality and professionalism

Ability to problem-solve and adapt in a dynamic environment

Proficiency in Microsoft 365 (Outlook, Excel, Word)

Basic understanding of warehouse and logistics operations

Preferred Skills/Abilities:

Ability to manage multiple tasks simultaneously

Calm and professional demeanor in a fast-paced environment

Collaborative approach to working across teams and departments

Flexibility to assist in both customer service and warehouse tasks

Physical Requirements:

Prolonged periods of sitting while utilizing a computer

Frequent use of fingers and wrists (typing, scanning, handling documents)

Ability to lift up to 50 pounds when packing or moving cases of wine

Ability to stand and move throughout warehouse when assisting with packing and inventory

Travel Requirements: None

Education, Experience, and/or Certifications:

Required:

High school diploma, GED, or equivalent

1–3 years of experience in customer service or administrative support

1–3 years of experience in warehouse operations or logistics support

Preferred:

Experience in the wine, logistics, or luxury goods industries

Familiarity with dispatching or scheduling

Responsibilities:

Respond to all customer inquiries via phone and email within the same business day

Provide clear, professional communication and resolve client requests promptly

Learn and support dispatch operations, including scheduling and coordinating deliveries/pickups

Assist in packing wine orders securely and accurately for shipment

Support warehouse operations by helping with inventory counts and stock maintenance

Update client information and assist with wine inventory system training and support

Monitor customer service email inboxes and ensure timely responses to inquiries

Escalate complex client issues to supervisors or managers as needed

Collaborate with the logistics and fulfillment teams to prioritize outbound orders

Maintain accurate records of customer interactions and warehouse activities

Participate in team meetings, special projects, and cross-department support as required

Perform other related duties as assigned

Compensation Details:

Salary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match; $1000 education stipend; charitable donations; wine education; entrepreneurial work atmosphere with opportunity for strong performers to advance quickly.