Customer Service Associate - Valparaiso

Responsibilities:

• Takes incoming phone calls and answers customer questions.


• Handles any walk-in customers.


• Collects payments.


• Makes policy changes.


• Assists with claims paperwork that is requested by the claim’s representatives.


• Provides proof of insurance documents that are requested by clients.


• Ability to commute between offices in Benton County, Jasper County, Lake County, Newton County, Pulaski County, and White County as needed.


• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.


• 1 year of customer service experience.


• Property & Casualty insurance license required or must be able to obtain this license within 2 years.


• Proficient in Microsoft Suite.


• Strong communication skills.


• Strong time management and problem-solving skills.


• Strong attention to detail and accuracy.

IFBI Perks:

• An organization that values work/life balance


• Paid vacation/sick leave


• 401(k) with match


• Fulltime with a Monday - Friday schedule


• Potential for a yearly bonus with a possible payout of up to 20% of the salary


• Contests and incentives


• Benefits eligibility within 30 days of employment


• Negotiable pay based on level of experience


• Collaborate in a team environment


• Paid volunteer hours

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