Customer Service Associate - Westbury Branch

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Westbury Branch in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume.

Responsibilities:

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.


• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.


• Perform account services to all Dime customers.


• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.


• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.


• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.


• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.


• Possess current knowledge of bank regulatory requirements.


• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.


• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.


• Cross train on both teller window and banking platform as required.

Qualifications:

• High School Diploma or equivalent required.


• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.


• Cash-handling experience preferred.


• Excellent customer service skills.


• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.


• Strong problem-solving skills to effectively uncover and resolve customer issues.


• Thorough understanding of compliance and record keeping requirements.