Customer Service Associates (Project-based) | US

Join Peak Support: Where Passion Meets Purpose

At Peak Support, we're not just another outsourcing company-we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!

We offer:Competitive compensation and excellent benefits.Comprehensive training and development programs.A fun, inclusive workplace culture.Opportunities for personal and professional growth.Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.

Apply now and let's start our journey together!

We're looking for individuals who:

Possess proven experience in e-commerce operations, preferably within the food or retail industry.Demonstrate a strong familiarity with e-commerce platforms such as Shopify, WooCommerce, or Magento.Exhibit excellent attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.Have proficiency in digital marketing channels and strategies and email marketing.Display effective communication and interpersonal skills, with the ability to collaborate cross-functionally and build relationships with vendors and customers.Possess an analytical mindset with the ability to interpret data and insights to drive business growth.Have knowledge of e-commerce regulations, payment processing, and cybersecurity best practices.Show passion for gourmet food and a keen interest in the food and beverage industry.This is a project-based position with the opportunity for extension based on performance and project requirements. If you are passionate about e-commerce and gourmet food and thrive in a dynamic, fast-paced environment, we encourage you to apply and be a part of our team revolutionizing the online gourmet food marketplace.

Requirements

To be successful, you must possess the following:

Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.Excellent oral and written communication skills.Collaborates with peers, supervisors, and management to achieve corporate and client goals.Able to adapt to a changing work environment.

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