Customer Service & Billing Associate

Customer Service / Billing Associate
$20-25/hour, FT, in office
Fairfax, Va

Position handles customer service and requires the ability to exercise discretion and make appropriate decisions consulting with managers as needed. This position is responsible for multiple and varied administrative functions, which include departmental billings, sales tracking, project tracking as well as Accounts Payable and Accounts Receivable entry. Position relies heavily on strong interpersonal and computer skills along with the ability to identify problems, complete cause analysis and provide solutions as they relate to customer services and administrative/accounting activities.

Responsibilities/Duties
•To provide excellent customer service and offer a high degree of professional business decorum in all dealings with the Company's customers/vendors and with all operations and sales personnel
•Receive and respond to customer complaints exercising discretion and judgment to resolve customer or departmental issues, and/or work with management to achieve resolution.
•Complete paperwork and update worksheets and reports related to division activity.
•Organize and prepare billing documents.
•Perform a variety of administrative functions including, correspondence, data entry, report preparation, scanning, and filing.
•Provide general administrative support.
•Process customer payments.
•Compile and follow up on Leads including scheduling appointments.
•To coordinate and manage a variety of administrative activities with accurately, efficiently meeting all deadlines.

Requirements
•Availability to work Monday - Friday 7am- 6pm. Scheduling may vary within these hours if needed.
- Regular Shift to be - Monday - Friday 8:30am - 5:00pm.
•During peak season the option to work over 40 hours if needed.
•Flexibility in duties. They will vary from day to day.

Skills
•Computer Skills to include Word, Excel, Outlook and QuickBooks.
•Time Management
•Bi Lingual Spanish/English is a plus but not required.

Compensation / Pay Rate (Up to): $20.00 - $25.00 Per Hour