Customer Service Call Center Representative - Fast Hire

Are you ready to be part of a dynamic, inclusive, and mission-driven insurance and financial services team? At NRECA, we cultivate and reward a commitment to delivering service excellence to our members every day.  Our culture emphasizes a strong sense of diversity, integrity and belonging, driven by our core values of collaboration, communication, creative problem solving, and accountability. The work we do to develop and administer industry-leading employee benefit plans and services is diverse and intellectually challenging, and the results help improve the quality of life for hard working Americans all across the country.  If you are motivated by mission and values, as well as competitive pay and outstanding benefits, then this is the place for you.

NRECA is currently seeking a full-time Customer Service Representative to join our Marketing and Member Services Team. If you would enjoy working on the front lines of our community’s energy needs by assisting members with establishing electric service, billing, and payment options, and providing account information while serving the community in related counties, NRECA is looking for you.

NRECA’s Education, Training & Events team designs, delivers, and facilitates high-impact learning experiences and events both online and in person, that empower cooperative leaders and staff to guide their organizations and communities into the future. The portfolio includes certification programs, a robust education curriculum of 100+ courses, leadership development programs, a trade show, thought leadership events and multi-day conferences.

As a Customer Service Representative you will:

• Work with new and existing members to facilitate electric service requests, maintain accounts when necessary, and process service order requests for complete member satisfaction.
• Serve members by answering questions and providing patient and accurate service at all times.
• Receive and process non-cash payments as needed.
• Support NRECA bill collection efforts, offering payment assistance when appropriate and collecting payments whenever possible.
• Fulfill member requests for energy efficient products and services, processing paperwork and scheduling activities on the members’ behalf.

You will also need to:

• Show a good-natured cooperative attitude.
• Communicate effectively with management, employees, members, and others.
• Actively contribute to the member services team in order to complete tasks and meet goals.
• Demonstrate strong decision-making and problem-solving skills.
• Possess excellent listening, written and verbal communication skills, including the ability to describe and explain complicated or sensitive information.

As an employee of NRECA you’ll enjoy:

• Salary Range $45,000 - $50,000 annually
• Comprehensive benefits package, including 401(k) with company match, defined benefit Pension Plan, health, vision, and dental insurance, short- and long-term disability coverage, life insurance and HSA employer contributions.
• Paid time off, including holidays, vacation, sick and personal leave.
• Stable work environment.
• Continuing education with some of the most reputable trainers in the industry.

Education and Experience:

• High School Diploma required.
• 3 years of relevant experience, or
• Associate degree with one year of relevant experience.
• Ability to speak Spanish is preferred.
• Experience working in an electric cooperative is preferred.