Customer Service/ Call Centre Representative - Urgent Hire

Title: Customer Service/ Call Centre Representative

Location: Long Island City, New York, NY USA  11101

Duration: Contract

• Engage in active listening with callers, confirming or clarifying information and de-escalate situations involving dissatisfied customers by offering patient assistance and support.
• Follow communication scripts when handling different topics.
• Manage large amounts of inbound calls in a timely manner.
• Perform data entry to maintain records/requests.
• Manage voicemail mailbox.
• Respond to voicemail messages.
• Utilize software, databases, and tools appropriately.
• Meet call center metrics and targets while providing excellent consistent customer service.
• Report system issues to IT.
• Perform other related tasks as assigned.
  
  Duties:
• Respond to inquiries about the HCV program/app
• Perform data entry to maintain records/requests
• Perform other duties assigned by management
• Skill set:
• Strong phone and verbal communication skills along with active listening
• Previous experience in a customer support role
• Familiarity with utilizing call center systems
• Ability to manage time effectively and adhere to specified handle time.

Cogent is a global, award-winning IT consulting firm specializing in providing digital transformation solutions, and data analytics along with top 3% digital talent and innovative workforce solutions to global brands, system integrators, and the public sector. In the last 21 years, Cogent has successfully serviced 70+ Fortune 500 and 150+ US government contacts.