Customer Service Clerk- 2nd Shift

At Bomb Party®, we believe in sparkle, surprises, and sisterhood. Founded by two sisters with a big dream and a live stream, we've grown into a multi-million-dollar social selling sensation, and we’re just getting started. Our one-of-a-kind reveal experience, trend-setting jewelry, and vibrant rep community have made us one of the fastest-growing brands in the industry. 

We are actively searching for reliable, hard working and motivated individuals to join our team. 

What you'll do:

• Respond promptly and professionally to customer inquiries via email, chat, and phone. Assist customers and Representatives with order processing, including order entry, tracking, and returns. 

• Provide product information, pricing, and availability to customers and Representatives. 

• Troubleshoot and resolve customer issues and concerns with empathy and efficiency. 

• Collaborate with internal teams to escalate and resolve complex customer problems. 

• Maintain accurate records of customer interactions and transactions as appropriate. 

• Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience. 

• Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction. 

Education and Training

• High School Diploma or Equivalent preferred, but not required
  
  

Physical and Technical Abilities

• The ability to sit for extended periods, lift heavy objects (e.g., 30-50 lbs or more), and move with agility is crucial. 


• Basic math skills for inventory tracking, order accuracy, and other logistical tasks.


• Attention to Detail


• Organizational Skills 


• Communication


• Time Management
  

Other Requirements

• Reliability: A positive work history with a demonstrated commitment to showing up on time is often preferred.


• Flexibility: Willingness to work extended hours, including nights, weekends, and holidays, may be necessary. 


• Background Check and Drug Screen: Both a clear background check and negative drug screen are required.


• Age: Warehouse workers generally must be at least 18 years old.
  

Benefits:

• Paid time off


• 401(k) with match


• Employee assistance program


• Insurance (medical, dental, vision, and life)


• Health savings account


• Employee discount


• Occasional product samples

Schedule

• Full-time on-site position, Monday through Friday


• Occasional overtime is required.

Bomb Party is an equal opportunity employer. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All qualified candidates will receive fair consideration for employment. Candidates in need of an accommodation to facilitate the application process may send their request to [email protected]