Customer Service Clerk - Cosentino's Price Chopper-FULL TIME w/Benefits-Open availability needed- 10

The Customer Service Clerk plays a vital role in providing exceptional customer service within a fast-paced retail grocery environment. This position requires a customer-focused individual with strong problem-solving abilities, excellent communication skills, and the capacity to manage multiple tasks efficiently. A person in this role is expected to handle customer inquiries, operate the cash register, and provide customer support while maintaining a professional demeanor and prioritizing tasks effectively. The Customer Service Clerk is expected to maintain a clean and organized workspace, demonstrating proficiency in point-of-sale systems and selling techniques to enhance the customer experience. This is a non-exempt position that formally reports to the Front-End Manager.

Responsibilities:

• Obtain a liquor license and or food handlers permit as required by the county in which you are working in. This should be completed within the first 14 days of starting.


• Accurately process customer transactions using the ** cash register** and point of sale system.


•  Cash handling, including counting money, making change, and balancing the cash office at the end of every shift.


• Accurately receive and process payment for purchases by various methods, including cash, check, gift cards, credit and debit cards, use of coupons, or other approved payment options. 


• Follow documented procedures to correctly process payment for purchases involving government assistance programs including SNAP and WIC. 


• Efficiently and courteously handle all returns, exchanges, and price adjustments.


• Handle customer complaints and escalate complex issues to the appropriate supervisor.


• Quickly and courteously intervene when a cashier requests assistance with a customer transaction.


• Act in a cashier role as needed to ensure friendly, convenient customer experience.


• Provide exceptional customer service by greeting customers, answering questions, and resolving issues. Know and practice Cosentino’s Customer Service Standards or Red-Carpet Service.


• Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales.


• Bagging merchandise carefully and efficiently.


• Prioritize tasks effectively to manage customer flow and minimize wait times.


• Demonstrate detail-oriented skills when processing transactions and handling cash.


• Communicate effectively with customers and team members.


• Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.


• Completion of ongoing training and development as listed on the Cosentino’s Learning Plan. 

Minimum Qualifications:

• General knowledge of cash handling procedures.


• Working knowledge of cash register operation.


• General knowledge of customer service principles.


• General mathematics skills.


• Ability to communicate effectively, both verbal and written.


• Ability to multitask in a fast-paced environment.


• High School diploma or equivalent is preferred.


• Experience in a retail grocery setting is beneficial.

Physical Abilities

• Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 10 lbs.


• Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.


• Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.


• Occasionally lifting and carrying up to 50lbs., to a height of 34 inches.


• Bending and squatting, at times all the way to floor level.


• Climbing a ladder, possibly up to 5ft.

Preferred Qualifications:

• Experience with bagging merchandise.


• Experience with cashiering.


• Familiarity with retail front end operations procedures.


• Demonstrated leadership potential.


• Previous experience in a retail environment.

Demonstrated positivity.