Customer Service Consultant - Home Improvement

Coastal Connections is seeking a friendly and motivated Home Improvement Customer Service Consultant to join our team. In this role, you will work directly with homeowners and decision makers to provide them with information about our client’s home improvement services and help guide them through the enrollment process. If you enjoy helping people and have a passion for home improvement, this is a great opportunity for you!

Key Responsibilities:

• Assist customers by answering inquiries about our home improvement services and solutions
• Provide accurate and clear information on products, services, and promotions
• Guide customers through the enrollment process, ensuring a smooth and hassle-free experience
• Address customer questions and concerns, offering solutions to meet their needs
• Maintain detailed records of customer interactions and follow up as needed
• Collaborate with team members to ensure customer satisfaction and meet service goals

Qualifications:

• Strong communication and interpersonal skills
• Customer-focused with a friendly and professional attitude
• Ability to work in a fast-paced environment and handle multiple tasks
• Basic understanding of home improvement products or a willingness to learn
• High school diploma or equivalent
• Previous customer service experience is a plus, but not required

What We Offer:

• Competitive pay
• Comprehensive training and support
• Opportunity to grow within the company
• A positive and collaborative work environment

This is an in office position located in Stamford, Connecticut and requires daily commuting to our Stamford office location. 

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