Customer Service - Consumer Experience

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Under moderate supervision, manages, investigates, and resolves customer service issues. Handles cases that require special knowledge (such as at every severity level with a focus on moderate complexity. Provides quality customer service to meet the needs of all internal and external customers.

Responsibilities:

We welcome career changers with an aptitude for customer service or sales who have a passion for helping others and giving them peace of mind. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you will be the difference between their customer experience being just average or an exceptional one. We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredients that can’t be taught—a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

Qualifications:

• Must be able to work in a fast-paced, team-oriented environment.
• Must be skilled at recognizing questionable situations that necessitate supervisory involvement and able to demonstrate a thorough understanding and use of basic product policies
• Must be comfortable closing sales and upselling products directly to consumer 
• Must be outgoing, personable, and professional at all times with customers, clients, or fellow customer service and sales representatives
• Must be a quick learner and eager to expand their knowledge in business, sales, and client relationships
• High School Diploma or equivalent training plus at least 1 year of directly related claims experience required.

We’re dedicated to doing the right thing for our employees because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at our company.

People from all backgrounds and skill sets are encouraged to apply with the following: customer service, customer relationship management, customer service, sales, customer acquisition, customer retention, customer insight, customer development, customer engagement, and bilingual.