Customer Service Coordinator

Are you an organized, detail-oriented professional with excellent communication skills? Do you have a passion for delivering exceptional customer service in a fast-paced environment? We are seeking a Customer Service Coordinator to join our team.

Key Responsibilities:

• Monitor and manage incoming leads from multiple government and commercial sources for our products and services


• Respond to customer inquiries in a timely and professional manner via phone, email, and text.


• Coordinate with Outside Sales and Production staff to issue timely estimates for customer product inquiries


• Manage accounts & reporting for various government and commercial bidding platforms


• Assist in coordinating incoming orders and services with Sales, Production & Procurement staff


• Maintain consistent communication with potential and current customers to ensure high levels of satisfaction.


• Track and follow up on all leads to maximize sales opportunities.


• Input and manage data in CRM systems to ensure accurate tracking of customer interactions.


• Provide feedback on lead performance and trends to help optimize processes.


• Assist shop personnel in coordinating, scheduling, packaging and shipping out orders when needed


• Assist sales staff with social media and other advertising activities

Qualifications:

• Previous experience in customer service, sales, or business development role, preferably within the automotive or tech industries.


• Strong understanding of mechanical components and processes


• Excellent written and verbal communication skills.


• Strong attention to detail and organizational skills.


• Ability to multitask and manage time efficiently in a dynamic environment.


• Proficiency with CRM software, excel, word and general computer skills.


• A passion for customer service and helping clients


• Social media marketing experience a plus

Personal and Attendance Requirements

• Must have reliable transportation, or arrangements to meet attendance requirements for the position.


• Must maintain a clean and professional appearance.


• Must be able to pass a background review prior to being accepted for employment by the company.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear.  The employee must occasionally lift and/or move up to 50 lbs. Employees should request assistance when performing actions that they feel uncomfortable with.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in some work environments can be moderate, thus requiring the use of noise protection solutions provided by the company.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.

Benefits

• Major holidays paid.


• After probationary 90-day period, accrued Paid Time Off (PTO) will become available for vacation, sick, jury duty.


• Eligible for health insurance benefits (medical, dental, vision) after 60 days.


• Eligible for retirement contribution with company match at 2 years.