Customer Service Coordinator

JOB TITLE: CUSTOMER SERVICE COORDINATOR

About This Job:

Q-Sourcing
Limited trading as Q-Sourcing Servtec is a man power management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.

On behalf of
our client, we are looking for a competent, skilled, and experienced Customer Service Coordinator to work in Nairobi, Kenya

Job Summary:

The
role will be responsible for providing support in the FFL Imports /exports
function effectively and efficiently in compliance with client and customer
requirements.

DUTIES
& RESPONSIBILITIES:

·         Compliance with local authorities’ requirement for
imports/exports, including but not limited to:

ü  Processing
of permits and IDFs

ü  Co-ordinate shipping
& logistics activities per client requirements

ü  Prepare
Certificates such certificates of Origin, (EAC /COMESA)

ü   Prepare and dispatch files for customs
clearance

ü  Generate other
government agencies clearance documents

·         Implement exports / imports SOPs

·         Maintain exports/ imports records.

·         Receive and record exports / imports customer orders

·         Raise pro-forma invoices for customer orders

·         Communicate with customers to obtain shipment approval
as soon as possible

·         Prepare export / imports documentation as per customer
requirements

·         Prepare export documentation to comply with terms of applicable
letters of credit

·         Capture orders in SAP and ensure pack and shelf-life requirements
per market

·         Support on induction process for new employees

·         Engage with inspection authorities to ensure timely
inspection

·         Book approved consignments for transit

·         Send pre/post alerts

·         Track shipments to destination

·         Maintain outbound shipments PODs

·         Update clients as necessary.

·         Participate in the implementation of departmental and
site EMS objectives.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Certification in
  business management, supply chain management, Customs clearance, Freight
  Forwarding or its equivalents
  
• Experience in Freight
  forwarding and customs clearance operations. Minimum 1 year experience
  
• Excellent
  Communication skills
  
• Decision–making,
  problem-solving, creativity
  
• Analytical skills,
  attention to detail
  
• Ability to
  interact at a high level with clients, senior management, and authorities
  
• Ability to work in
  a team environment
  

·         Ability to
work independently with minimal supervision

Interested
and qualified applicants should submit their applications through the link
below.

Note:

Only shortlisted applicants will be
contacted.

Q-SOURCING SERVTEC IS AN EQUAL
OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

• Certification in
  business management, supply chain management, Customs clearance, Freight
  Forwarding or its equivalents
  
• Experience in Freight
  forwarding and customs clearance operations. Minimum 1 year experience
  
• Excellent
  Communication skills
  
• Decision–making,
  problem-solving, creativity
  
• Analytical skills,
  attention to detail
  
• Ability to
  interact at a high level with clients, senior management, and authorities
  
• Ability to work in
  a team environment
  

·         Ability to
work independently with minimal supervision